Must have Call Center experience and live local to Massachusetts
Contract assignment, 6 months
$22/hr
- Appropriately handles questions related to shipment schedules, credit inquiries/requests, status of orders, product specifications, product changes, new product introductions and promotions
- Track all calls via incident queue and ensure resolution, follow up and closure within 24 – 48 hours via internal ticketing system; unless otherwise determined
- Process orders in an efficient and accurate manner
- Provide prompt, professional, and courteous service
- Facilitate, resolve, and suggest alternative solutions when necessary to meet caller’s expectations
- Remain customer focused and communicate in an exemplary fashion by delivering clear and concise information to all customers
- Have a thorough knowledge of the products and services offered
- Maintain a strong working knowledge of all systems and applications to perform daily functions
- Adhere to all department policies and procedures and meet the minimum performance standards for quality and productivity
- Participate in non-call activity, including special projects as needed
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