We are looking for an innovative Vice President of Payment & Deposit Operations to oversee our payment processing systems, deposit operations, and manage our 3-person contact center and 2-person deposit operations team. The ideal candidate will be passionate about embracing cutting-edge payment technologies while maintaining operational excellence in day-to-day functions. This role requires both strategic vision and hands-on operational expertise.
Key Responsibilities
- Lead and develop comprehensive payment and deposit strategies aligned with our organizational goals
- Manage and develop a 3-person contact center team and 2-person deposit operations team
- Oversee daily operations of payment processing, ACH, Wires, ATM Networks, Debit Card Programs and deposit services
- Manage online/mobile banking platforms, bill pay, and remote deposit capture services
- Ensure compliance with regulatory requirements (Reg E, Reg D, BSA, NACHA)
- Develop and maintain fraud risk management procedures
- Implement and manage quality assurance programs to ensure regulatory compliance and accuracy
- Develop performance metrics and reporting systems to track departmental success
- Collaborate with IT and vendors to implement and maintain payment and deposit technologies
- Identify opportunities for process improvement and automation
- Participate in executive leadership initiatives and strategic planning
- Comfortable diving into detailed operational processes when necessary to resolve complex operational challenges
- Champion the implementation of next-generation payment systems including RTP (Real-Time Payments) and FedNow. Spearhead expansion into digital assets storage solutions.
Qualifications
- Bachelor’s degree in Business, Finance, or related field (MBA preferred)
- 7+ years of progressive experience in financial operations, with at least 5 years in payment/deposit services
- 3+ years of contact center management experience
- Strong understanding of payment systems, ACH, Wires, ATM network, Debit Card Programs and deposit operations
- Knowledge of emerging payment technologies including RTP, FedNow, and digital asset platforms
- Experience with regulatory compliance requirements (BSA/AML, Reg E, Reg CC)
- Proven leadership abilities with excellent coaching and team development skills
- Demonstrated ability to balance strategic thinking with detail-oriented execution
- Forward-thinking mindset with enthusiasm for financial innovation
- Outstanding communication and interpersonal skills
- Strategic thinker with strong analytical and problem-solving abilities
- Experience implementing and optimizing financial technology solutions
What We Offer
- Competitive salary and comprehensive benefits package
- Career growth opportunities in a stable financial institution
- Collaborative work environment with a focus on work-life balance
- Opportunity to make a meaningful impact on our members’ financial well-being
- Professional development and continuing education support
- Chance to lead innovation in payment technologies at a community-focused institution