Essential Duties and Responsibilities
- Respond to customer inquiries via phone, email, or chat promptly and professional manner.
- Maintain and update customer records in ERP system (Microsoft Dynamics).
- Process customer transactions, including orders, shipping documents, invoices and credit notes.
- Address and resolve customer complaints in a timely manner.
- Escalate complex issues to senior staff or management as necessary.
- Collaborate with internal teams (planning, QA, Finance) to meet customer needs.
- Monitor customer feedback and recommend improvements to enhance service quality.
- Prepare and generate reports on customer satisfaction and service metrics.
Required Qualification:
- HS Diploma or equivalent (college degree or certification in a related field is a plus).
- Prior experience in customer service or related field preferred.
- Excellent written and verbal communications skills.
- Strong organizational skills with keen attention to detail.
- Ability to work effectively under pressure and handle challenging situations with patience and professionalism.
Skills and Abilities:
- Strong interpersonal and communication Skills.
- Proficiency in Microsoft office (especially Outlook and Excel).
- Problem-Solving skills with a proactive approach to customer service.
- Strong multitasking and time management abilities.