Category: Customer Service

Support Specialist Maynard, MA 40-45K   Job Functions: Drive customer satisfaction through timely responses to inquiries Collaborate with inside sales to effective prioritize external requests. Help troubleshoot/solve customer issues and when appropriate escalate to the appropriate internal teams. Effectively multi-task in a fast-paced environment. Serve as the primary point of contact for all new customer…

Managed Service Rep Maynard, MA 40-45K   Job Functions: Monitor and enter data into TMS Answering telephone calls from customers, customer’s vendors or carriers. Call carriers for pickups and update the TMS Handle numerous emails from customers and vendors and communicate shipment information back to customer or vendor. Work on varied Logistics Reports Resolve rate…