New Patient Coordinator Location: Brookline, MA NO PARKING, if you live in Brookline it might be accessible by foot or bus Hours: 40 hours per week Schedule for 3 week training: 8:30am- 5:00pm NO EXCEPTIONS Schedule after training: 8:00am – 4:30pm Temp Pay: $23-26/hour (Flex) NPCs: NPC’s coordinate and gather information via the phone (not patient facing). They set the tone for the entirety of the patient experience. NPC’s schedule between 30-50 new patients a week. Job Description New Patient Coordinator (NPC) Provides administrative support and coordination for all aspects of patient care for new patients. Schedules appointments following guidelines that support continuity of care and a high standard of timely communication and rescheduling as necessary. Appropriately arranges resources to support the highest standard of patient experience and visit, i.e. arranging interpreter services. Answers telephone calls, as appropriate for new and/or established patients. This includes the responsibility to collect detailed clinical information provided by patients, internal/external providers, and others such as staff from ancillary services, and either resolve problems directly or ensure appropriate escalation to management. Recognizes emergencies and appropriately respond using standard operating procedures and critical thinking skills. Provides program specific information to callers and refer calls as necessary. Serves as a liaison for patients including efficient routing of calls per telephone triage guidelines. Schedules patient visits, and manages changes, ranging in complexity for one physician appointment to multiple care provider appointments. Provides information to the patient regarding the need for insurance referral(s), and refers calls as appropriate. Assists in processing paperwork associated with clinical care including: insurance claims, disability forms, and medical equipment forms. Qualifications A Bachelor’s Degree in health administration or related field is strongly preferred, and/or a minimum of 1 year of related health care and/or customer service experience Excellent communication, organizational, and customer service skills Strong attention to detail Must possess the ability to multi-task and problem solve on the spot Excellent phone etiquette PC proficiency required Ability to work productively in a remote environment Knowledge of medical terminology is a plusÂ
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